Zendesk Sell is an affordable CRM for small teams that want an easy-to-use tool to help track customer interactions, whether they take place via email or calls. It’s flexible software that made it to our list of best CRM software for small businesses. Zendesk Sell’s pricing varies based on four plans. The high-tier plans offer more features to improve visibility on pipelines and integrate with other apps you use.
If you simply need to track emails and a single sales pipeline—the low-priced tier costs only $19 per month, if paid annually, per user (up to three users). This plan is lean on features, but it does include team collaboration tools, so it works well for small remote teams. You can track emails, text messages and calls at this level.
When you need to shift focus to lead capture, bulk emails and integration of other apps, such as Mailchimp for marketing and Zapier for automation, then you should consider upgrading to the Professional plan. This tier costs $49 per month, per user, if paid annually, and there’s no limit to the number of users you can have on this plan. You’re still limited to one sales pipeline, but you’ll gain access to sales forecasting and goals tracking tools, and you’ll be able to automatically distribute deals and leads to your team round-robin style.
Zendesk Sell’s Enterprise plan costs $99 per month, per user, if paid annually. On the high-tier plans, you’ll get lead scoring, task automation and you can create custom notifications. Your team will also have access to an automated power dialer, which can save time on outreach efforts. If you want advanced analytics, unlimited pipelines and a representative performance dashboard, you’ll need to upgrade to the Elite plan, which costs $199 per month, per user, paid annually.
Source: https://www.forbes.com/advisor/business/software/zendesk-sell-review/
